When you join our learning community, we gather different types of information to make your educational experience work smoothly. Some of this you provide directly — like when you create an account or enroll in a course. Other data gets collected automatically as you navigate through lessons and interact with content.

Here's what we collect and why it matters for your learning:

Account and Profile Information

• Registration details include your name, username, password, and the email address you choose during signup. We need these basics to create your unique learning profile and let you access your courses.
• Profile enhancements might include a photo, bio, educational background, or learning preferences you decide to add. These are optional but help personalize your experience and connect you with relevant content.
• Payment information is collected when you purchase courses or subscriptions. While we process this through secure third-party payment processors, we retain transaction records and billing history for your account management.

Learning Activity Data

• Course interactions track which lessons you've completed, how long you spend on each module, quiz scores, assignment submissions, and discussion forum posts. This data helps us understand your progress and recommend what to study next.
• Video engagement metrics show us which lectures you watch, where you pause or rewind, and which segments you skip. Instructors use these insights to improve their teaching methods.
• Assessment results include your test scores, graded assignments, peer review feedback, and certification achievements. We store this to maintain your academic records and validate your accomplishments.

Technical and Usage Data

Information from Third Parties

• Social media authentication may provide us with basic profile data when you choose to sign in using Google, Facebook, or similar services. This typically includes your name, email, and profile picture from that platform.
• Educational institutions sometimes share student rosters or enrollment data when they partner with us for institutional courses. This happens only with proper authorization and within established agreements.
• Analytics providers help us understand broader usage patterns without identifying individual users. These services might supplement our data with demographic trends or industry benchmarks.

Data collection serves specific purposes — we don't hoard information just because we can. Everything we gather connects back to delivering quality education, improving your learning experience, or meeting legal requirements we can't ignore.

Delivering Educational Services

Your account information lets us grant you access to enrolled courses, track your progress through curricula, and issue certificates when you complete programs. We use your learning activity data to remember where you left off, save your notes and bookmarks, and generate personalized dashboards showing upcoming assignments and recommended courses. Without this data, the platform simply couldn't function as an organized learning environment.

Platform Improvement and Personalization

Communication and Support

• We'll send you essential notifications about your courses: assignment deadlines, instructor announcements, discussion replies, and grade postings. These aren't marketing emails; they're directly tied to your active enrollments.
• Technical updates, security alerts, or policy changes get communicated through your registered email. You can't opt out of these because they affect your ability to use the platform safely.
• Optional newsletters, course recommendations, and promotional content only reach you if you've chosen to receive them. We respect when you'd rather keep your inbox focused on coursework.

Safety and Legal Compliance

Running a modern educational platform means integrating with external services that each have their own data practices. We choose partners carefully, but once you interact with their tools, their privacy policies come into play alongside ours.

Payment Processors

When you buy a course, companies like Stripe or PayPal handle the actual transaction. They collect your payment card details, billing address, and purchase history. We never see your full credit card number — that's handled entirely on their secure systems. What we do receive is confirmation that payment succeeded and basic transaction details for our records.

Video Hosting and Content Delivery

Communication Tools

• Live session platforms like Zoom or similar video conferencing tools collect audio, video, and chat data during virtual classes. Their recording, storage, and sharing features operate under their own privacy terms.
• Discussion forums might integrate with community platforms that track participation, voting patterns, and social connections between users. These interactions help build learning communities but involve additional data processing.
• Email services deliver our communications through providers who temporarily process message content to ensure deliverability and filter spam. We don't control their internal handling procedures beyond contractual requirements.

Analytics and Performance Monitoring

We employ services that help us understand how people use our platform without manually reviewing every click. These tools aggregate data about popular features, common navigation paths, and technical issues users encounter. While they collect detailed usage information, we configure them to respect privacy settings and anonymize data where possible. You can typically block or limit these trackers through browser settings, though doing so might affect certain features.

Protecting your information isn't optional — it's fundamental to running an educational platform worth trusting. We've implemented multiple layers of security that work together to keep your data safe from unauthorized access, breaches, and misuse.

Technical Safeguards

Procedural Protections

• Employee training ensures everyone handling user data understands privacy principles and security protocols. Staff sign confidentiality agreements and face consequences for mishandling information.
• Access controls follow the principle of least privilege — people get access only to what they need for their role, nothing more. Administrative privileges require additional authentication steps.
• Vendor management involves vetting third-party services for their security practices before integration. We require contractual commitments to protect user data and conduct periodic reviews of their compliance.

Your Role in Security

Data Retention and Deletion

We don't keep information forever just because we have storage space. Student records related to completed courses and earned certificates stay active as long as you maintain your account — these constitute your academic history. Usage logs and technical data typically get deleted or anonymized after a set period unless needed for ongoing analysis or legal compliance. When you close your account, most personal data gets deleted within a reasonable timeframe, though we may retain certain information where legally required or necessary for legitimate business purposes like fraud prevention.

Cookies are small text files that websites store on your device to remember information between visits. We use several types to make our platform functional, analyze performance, and personalize your experience. Understanding these helps you make informed choices about what to allow.

Essential Cookies

These keep the platform working and can't be disabled without breaking core functionality. They remember that you're logged in as you move between pages, maintain your shopping cart during checkout, and store your language preference. Without essential cookies, you'd have to log in repeatedly and reset preferences constantly.

Performance and Analytics Cookies

Functionality Cookies

These remember your choices to provide enhanced features. They might save your video playback speed preference, remember your preferred course list view, or keep track of which notifications you've dismissed. While not strictly essential, they make your experience more convenient by not forcing you to reconfigure settings every visit.

Managing Cookie Preferences

• Most browsers let you control cookies through their settings menu. You can block all cookies, accept only certain types, or delete existing ones. Keep in mind that restricting cookies may impact platform functionality.
• Our platform includes cookie preference controls where you can opt out of non-essential cookies while keeping the features necessary for basic operation. These settings respect your choices across sessions.
• Third-party cookies from embedded content or analytics services have their own control mechanisms. Browser extensions and privacy tools can help manage these across all websites you visit.

Privacy regulations change, our services develop new features, and best practices get updated — so this policy won't stay frozen in time. When we make changes, we'll update the "Last Updated" date at the top and post the revised version on our website.

For minor clarifications or additions that don't materially affect your rights, the updated policy takes effect immediately upon posting. If we make significant changes to how we collect, use, or share personal data, we'll notify you through email or prominent platform announcements at least 30 days before the changes take effect. Continuing to use Extendex Hub after the notice period means you accept the revised terms. If you disagree with changes, you can close your account before they take effect.

Certain features within Extendex Hub operate under supplementary terms that work alongside this privacy policy. Enterprise accounts used by educational institutions may have custom data processing agreements that specify additional protections or different retention periods. These institutional agreements typically provide enhanced privacy safeguards for students enrolled through their schools.

Specific courses might involve research components where anonymized learning data contributes to educational studies. Participation in these research initiatives is always optional and clearly disclosed before enrollment. Specialized certification programs sometimes require sharing certain achievement data with credential verification services or professional licensing bodies — these requirements get explained during the certification process.